Cancellation and Returns

The Seller has declined my request. What can I do?
In case the seller declines a replacement / refund request and you are unconvinced with the reason provided, you can write to us to at info@getbojo.com

You can file a dispute 45 days from the date of delivery. Bojo mediates buyer-seller disputes on a case-by-case basis.

Bojo Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
– Return request is made outside the specified time frame
– Product is damaged because of use or Product is not in the same condition as you received it
– Specific categories like socks, clothing etc.
– Any consumable item which has been used or installed
– Products with tampered or missing serial numbers
– Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories
– Fragile items, hygiene related items

Will I get a refund if I don’t get a replacement/exchange as requested?
Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.

How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

How long will it take to process my cancellation/refund request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 7 business days to cancel the order and initiate a refund. You will be notified of the same by email.